How do we develop motivated, engaged call center agents who are incented to positively represent the company brand and message?
A gamification strategy should be multi-faceted, as not all employees want to compete. Some just want to know that they are doing their jobs well: recognition by their peers. By implementing a digital engagement solution with gamification mechanics, long lasting relationships are built, key business objectives are achieved, and business value driven. When employees are motivated to participate and engage with customers— and each other—they not only become better workers, but are transformed into brand ambassadors to help retain customers and best of all, employee retention and satisfaction rise.